Last updated: February 2024
Privacy Policy
We at The Maple Kind Ltd (collectively, “The Maple Kind Ltd,” “we” and “us”) know you care about how your personal information (“Personal Information”) is used and shared, and we take your privacy seriously. This privacy policy (“Privacy Policy”, “Policy”), together with our website terms and conditions and any other documents referred to in it, sets out the basis for the processing of any personal information which we collect from you or that you provide to us.
Please read the following to learn more about how we collect, store, use and disclose your personal information when you interact or use our website, products or services (or any related events, trade shows, sales or marketing) in any manner.
Where we collect your personal information in any of the ways described in section 1, below, you agree that we may store, use and share it as described in sections 2, 3 and 4, below: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for processing (for internal administrative purposes, data analytics, direct marketing, or for the prevention of crime etc.); or (c) based on your consent, which you may withdraw at any time, as described in this privacy policy.
01. What information we collect
We collect information about you when you use our website and services:
If you provide us with another person’s personal information, you are responsible for ensuring – beforehand – that you have their explicit consent to do so, that you have explained to them how we collect, use, disclose and retain their personal information or direct them to read our privacy policy, and that you have complied with applicable data protections laws.
02. How we use your information
We will use the information we collect via our website and services:
This information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
Our website and services may contain technology that enable us to:
You can manage your privacy settings within your browser (where applicable).
03. How we share your information
We will never sell your Personal Information to anyone.
We may share and disclose information (including personal information) about our customers in the following limited circumstances:
04. How we use your information for marketing
From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We may wish to contact you for this purpose by telephone, post, SMS or email. You have the right at any time to opt out from being contacted you for marketing purposes. If you wish to exercise these rights you can do so by selecting your contact preferences at the point where you provide us with your information on our website, using any preference controls we provide you access to, or by sending us an email to connect@themaplekind.co.uk. You can also unsubscribe from any email marketing using the links provided in the emails we send to you.
Third party platform advertising
We may share your information with third party platform providers (such as Facebook and Google) to serve targeted advertising/content to you via the relevant third party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform, and you should consult the third party’s help/support centre for more information.
05. Your information and your rights
If you are based within the EEA or within another jurisdiction having similar data protection laws, you have the following rights:
If you request a copy of your information you may be required to pay a statutory fee.
If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by email to connect@themaplekind.co.uk. so that we can keep our records accurate and up to date.
If you withdraw your consent to the use of your personal information for purposes set out in our Privacy policy, we may not be able to provide you with access to all or parts of our website and services.
We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, or as otherwise permitted by applicable laws and regulation. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).
06. Security and storage of information
We will keep your information secure by taking reasonable and appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Any payment transactions will be encrypted using SSL technology.
We have endeavoured to ensure that the service providers we employ to deliver our website and services to you (for example, payment gateways who execute your payments) are compliant with the EU data protection laws.
Our data protection policies are designed to protect data in accordance with the requirements of the General Data Protection Regulations (“GDPR”).
We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website or services, or to other website and services via an internet or similar connection. If we have supplied you with, or you have chosen, a password to access certain areas of our websites or services please keep this password safe – we will not share this password with anyone.
If you believe your account has been compromised, please contact us at connect@themaplekind.co.uk.
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for our service suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data to us, you agree to this transfer, storing or processing.
07. Other sites and social media
Our website and services may, from time to time, contain links to and from the websites or services of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that this privacy policy will no longer apply. We are not responsible for the information handling practices of third party sites or services, they should have their own privacy policies, and we do not accept any responsibility or liability for these policies (which we encourage you to read).
Our websites and services may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.
08. Changes to our Privacy policy
We may change our privacy policy from time to time. However we will not reduce your rights under this privacy policy. We will always update this privacy policy on our website.
09. Further information
If you have any queries about how we treat your information, the contents of this Policy, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please write to The Maple Kind, 7 Bell Yard, The Strand, London WC2A 2JR or send an email to connect@themaplekind.co.uk.
For further legal information about privacy issues, you may find this link useful:
The Information Commissioner’s Office